State Farm® Insurance Agent Julie Montenegro

"Switched my car and home insurance from Geico to State Farm recently and have been very pleased with the level of customer service I have received. Monsy and Julie are attentive, personable, and quick to respond to requests. Really enjoy having a person I can reach out to directly instead of having to call an 800 number and go through an automated phone system to handle simple requests. Oh, and I'm saving a huge amount of money AND getting way better coverage."

"I had a horrible experience with state farm insurance. One accident where we were not even at fault and after making the claim they never got back to me. I have had full coverage for several years, yet, state farm failed to process my claim. After a full year of calling state farm only to hear the same story (a recording saying that my claim was being processed) I contacted Julie’s office. Krystal helped to get in touch with the corporate. Unfortunately, the person I spoke with (Alice) told me that my policy number was not associated with any claim. She said there was nothing she could do about it because it had been longer than a year. Then my car broke down at the mall and got stranded in the parking lot. I called state farm to request a tow and was told that my policy number was not valid. I was told that if I wanted the service I had to pay out front and then request a refund at Julie's office. So I said, ok send me the tow truck. After making the payment and waiting for several hours (it was closed to midnight) I got a call from state farm only to notify me that they could arrange a pickup in three day. REALLY? THEY EXPECTED ME TO WAIT AT THE MALL'S PARKING LOT FOR THREE DAYS??? I cancelled the service and hired a local tow truck. A few days later I contacted Julie's office but was not able to get a refund anyways. Ironically two weeks later I got a call from Julie's office to remind me that my monthly payment was past due. Hahaha, that's even funny. Julie and her staff are so friendly and helpful. I love the customer service they provide at Julie's office. If Julie offered a different insurance I would be more than happy to come back as a customer. On the other hand, state farm corporate sucks big time... I'm so disappointed at them."

"Julie and her team make dealing with insurance an unusually pleasant experience. My cars, home and business are insured thru them because I get great discounts for multiple policies and the coverage is top notch. When I have a question, they take the time to answer in depth and knowledgeably. Julie is awesome, and big thanks to Krystal for giving me insight today into how earthquake insurance works. They’ll always be my first call for insurance needs."

"Julie and the others in the office have been so helpful. They carry all of our policies: 3 cars, homeowners, earthquake and business insurance. Any question I have is readily, kindly, and informatively answered. I sigh with relief that our insurance needs are handled."

"I had a horrible car insurance before, two accidents where we weren’t even at fault and they’d never get back to me even with full coverage. I came to Julie’s office at the suggestion of my mom & I’ve never been happier! Not only do I have car insurance at the best and most reasonable prices, but I also have life insurance now. They are so friendly and helpful here, I absolutely love the customer service and I am so thankful to have found them!"

"Top notch. Somehow I seem to regularly require difficult or out-of-the-box insurance solutions, and Krystal at this office has been spectacularly helpful, informative, and friendly. Cannot recommend working with this team of people enough, they have solved tricky problems for me quickly, for better rates than I was quoted elsewhere, and maintained a conversational and personal relationship that makes it easy to do business with them."

"I have been using the State Farm office of Julie Montenegro for over 12 years. She has been handling all my personal insurance needs as well as my business needs. It’s hard to describe the excellent quality and the level of service that her and her team provides. Weather it’s my car insurance, home insurance or business insurance, Julie has gone above and beyond to take care of my insurance. I’ve recommended her to many of my friends and they’re all equally happy. I highly recommend Julie Motenegro for all your insurance needs."